Which Statement Describes the Difference Between Customer Success and Customer

question 25

Multiple Choice

Which statement describes the difference between customer success and customer sales?

• A) Customer sales is about selling solutions to meet business needs. Customer success is about getting customers to utilize those solutions to get the value they intended.
• B) Customer sales is about getting customers to utilize their solutions to get the value they intended. Customer success is about making sure the customer deploys the solution within an effective timeline.
• C) Customer sales is about getting customers to utilize their solutions to get the value they intended. Customer success is about expanding the customer's portfolio.
• D) Customer sales is about selling solutions to meet business needs. Customer success is about finding product opportunities for sales as the customer utilizes their current solution.

Understand the role of guided participation in the learning process.

Understand the concept of sensitive and critical periods in language development.

Recognize the human tendency to seek explanations for the world through theory-theory and deductive reasoning.

Identify and describe the process of fast-mapping in vocabulary development.

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Definitions:

Financial Management

The planning, directing, monitoring, organizing, and controlling of the monetary resources of an organization or individual.

HR Management

HR Management (Human Resources Management) involves the strategic approach to the effective management of people in an organization, focusing on policies and systems to maximize employee performance.

Operations Management

The administration of business practices to create the highest level of efficiency possible within an organization, focusing on converting materials and labor into goods and services.

ERP

Enterprise Resource Planning (ERP) systems integrate main business processes, facilitating the flow of information within an organization to manage complexities and increase efficiency.