The Difference Between a Service Level Agreement (SLA) and an Operional

question 199

Multiple Choice

The difference between a Service Level Agreement (SLA) and an Operional Level Agreement (OLA) is that:

• A) An SLA is legally binding, an OLA is a best efforts agreement
• B) An SLA defines the service to be provided, an OLA defines internal support needed to deliver the service
• C) An SLA defines Service Level Requirements, an OLA defines Service Level Targets
• D) An SLA is with an external customer, an OLA is with an internal customer

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Definitions:

Oxygen Gas

A diatomic molecule made up of two oxygen atoms (O2), essential for respiration in most terrestrial life forms and used industrially.

Fuel Source

A material that is consumed to produce energy, such as coal, oil, natural gas, or renewables like solar and wind.

Energy Form

Different manifestations of energy, such as kinetic energy, potential energy, thermal energy, electrical energy, chemical energy, and nuclear energy.

Mass-Energy Transfer

The concept that mass and energy are interchangeable, underpinning the principle of mass-energy equivalence.