Which One of the Following Is an Objective of Service

question 342

Multiple Choice

Which one of the following is an objective of service catalogue management?

• A) Negotiating and agreeing service level agreement
• B) Negotiating and agreeing operational level agreements
• C) Ensuring that the service catalogue is made available to those approved to access it
• D) Only ensuring that adequate technical resources are available

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Definitions:

Gap-Fillers

Provisions in law or contracts that provide terms where the parties have not specified them, to complete or fill in gaps.

Materially Alter

To make significant changes to the substance or terms of an agreement or document that affect its essential elements.

Grumbling Acceptance

Accepting something reluctantly with complaints or discontent.

Communicated Acceptance

the process whereby the acceptance of an offer is relayed back to the offeror, finalizing the agreement.