Which of the Following Statements Is INCORRECT

question 156

Multiple Choice

Which of the following statements is INCORRECT?

• A) The SKMS is part of the Configuration Management System (CMS)
• B) The SKMS can include data on the performance of the organization
• C) The Service Knowledge Management System (SKMS) includes Configuration Management Databases (CMDB)
• D) The SKMS can include user skill levels

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Definitions:

Process of Adjustment

The manner in which individuals adapt to changes or new situations in their environment, often necessitating psychological, emotional, or behavioral flexibility.

Human Behavior

The range of actions and mannerisms exhibited by humans, influenced by culture, attitudes, emotions, values, ethics, authority, rapport, hypnosis, persuasion, coercion, and/or genetics.

Research Methods

The strategies, techniques, and procedures used in the investigation of phenomena, acquisition of new knowledge, or correction and integration of previous knowledge.

Experimental

Pertaining to or based on a methodical plan or procedure to establish cause and effect by testing hypotheses and controlling variables.