Before Embarking on the 7-Step Continual Service Improvement (CSI) Process

question 159

Multiple Choice

Before embarking on the 7-step Continual Service Improvement (CSI) process, which of the following items need to be identified?

• A) Business Objectives, IT Objectives, Process Metrics
• B) Process Models, Goals and Objectives
• C) Vision and Strategy, Tactical Goals and Operational Goals
• D) Business and IT Strategy and Process Definitions

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Definitions:

Disintegration

The process of breaking down or decomposing into parts or elements, often resulting in the loss of cohesion or unity.

Heterosexual Contact

Sexual interactions between individuals of the opposite sex.

Leading Source

The most important or prominent origin or provider of information or materials in a particular context.

HIV Infection

An infectious disease triggered by the human immunodeficiency virus that targets the immune system, potentially resulting in acquired immunodeficiency syndrome (AIDS).