Which Statement About Service Level Agreements (SLAs) Is CORRECT

question 293

Multiple Choice

Which statement about Service Level Agreements (SLAs) is CORRECT?

• A) They must contain legal wording because of their importance
• B) There should always be a separate SLA for each specific customer
• C) The wording must be clear and concise to allow no room for ambiguity
• D) Changes to the SLA can only be requested by the customer

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Definitions:

Liability

A financial obligation or debt that an entity owes to another that must be paid in the future, such as loans, accounts payable, or mortgages.

Accounting Equation

The fundamental equation that represents the relationship between assets, liabilities, and owner's equity (Assets = Liabilities + Owner's Equity).

Owner's Equity

The residual interest in the assets of a company after deducting its liabilities; also known as shareholders' equity.

Liabilities

Financial obligations owed by a business to others, such as loans, accounts payable, and mortgages.