A User Calls the Help Desk Stating a Laptop Is

question 217

Multiple Choice

A user calls the help desk stating a laptop is performing slowly and the hard drive activity lights are blinking continuously. A technician checks for enough hard drive space, disables antivirus and indexing services, and runs a full-system diagnostics check, which returns no failure. Which of the following should the technician do NEXT?

• A) Install a new hard drive
• B) Check for hard-drive firmware updates
• C) Replace the hard drive with a solid state drive
• D) Configure the laptop in high-performance mode
• E) Change the boot order in the system BIOS

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Definitions:

Job Offer

A proposal of employment from an employer to a potential employee, detailing the terms of the position.

Group Interview

A group interview is a recruitment process where multiple candidates are interviewed simultaneously, allowing for the assessment of their interaction and teamwork skills.

Organization's Operations

The day-to-day activities and processes that a business or organization engages in to function and achieve its objectives.

Difficult Decision

A choice that is hard to make, often due to the complexity of the situation or the potential consequences involved.