A Customer Contacts the Help Desk Stating a Laptop Does

question 320

Multiple Choice

A customer contacts the help desk stating a laptop does not remain charged for more than 30 minutes and will not charge more than 15%. Which of the following components are the MOST likely causes the issue? (Select three.)

• A) LCD power inverter
• B) AC adapter
• C) Battery
• D) Processor
• E) VGA card
• F) Motherboard
• G) Backlit keyboard
• H) Wireless antenna

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Definitions:

Peer Pressure

The influence exerted by a peer group, encouraging individuals to change their attitudes, values, or behaviors to conform to group norms.

Positive Reinforcement

A learning process in which a behavior is followed by a desirable consequence, strengthening the likelihood that the behavior will be repeated.

Token Economy

A behavior modification system using tokens as reinforcement for desired behaviors, which can be exchanged for rewards.

Performance Criteria

Defined standards used to assess the effectiveness or success of a specific task or activity.