Joe, a User, Returns His Computer to the Technician Who

question 20

Multiple Choice

Joe, a user, returns his computer to the technician who performed a virus removal on it the week before. Joe states that several symptoms have returned. Which of the following should the technician have covered previously as part of the original repair?

• A) End-user education
• B) Pre-installation environment cleaning  
• C) Disabling of System Restore
• D) Infected system quarantine

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Definitions:

Oceanic Crust

the part of the Earth's crust that underlies the oceans, thinner and denser than continental crust.

Upper Mantle

The upper mantle refers to the portion of the Earth's mantle that lies just beneath the crust, extending down to a depth of about 660 kilometers, involved in tectonic movements and convection currents.

Lower Mantle

The deeper section of the Earth’s mantle extending from 670 kilometers below the surface to the outer core, characterized by high pressure and temperature.

Continental Ice Sheets

Massive layers of ice covering large areas of continental land, primarily in polar regions, formed from accumulated snowfall.