A User Is Having Trouble Accessing Websites on a Computer

question 190

Multiple Choice

A user is having trouble accessing websites on a computer. A technician troubleshoots and tries to access a site the user typically visits but is instead presented with a completely different site. Which of the following should the technician do NEXT?

• A) Clear the DNS cache and check the hosts file.
• B) Verify the default gateway settings are correct.
• C) Ensure the outbound firewall rules are accurate.
• D) Configure the workstation for IPv6.

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Definitions:

Decision Complexity

Refers to the level of difficulty in making a choice due to numerous variables, uncertain outcomes, or interconnected factors.

Vague

Describes something that is unclear, ambiguous, or lacking in specific details.

Pooled Decision Making

A process where members of a group or organization share knowledge and resources to make a decision collectively, rather than independently or hierarchically.

Outsourced

Outsourced refers to the act of delegating a task or function to a third-party outside of the organization to leverage benefits such as cost savings or specialized expertise.