The IT Department Is Assisting with an Upgrade of the Third-Party

question 209

Multiple Choice

The IT department is assisting with an upgrade of the third-party software the payroll department uses to track time and create paychecks. When modifications were made three years ago, there were issues with the upgrade. Which of the following change management processes should the IT department use after scoping the change but before implementing the new version of the software?

• A) Risk analysis
• B) Managerial approvals
• C) Economic feasibility
• D) Software compatibility
• E) Backout plan

Identify and describe specialized forms of communication and their applications in organizational settings.

Recognize the importance of effective sender-receiver dynamics in successful communication.

Identify behaviors and attitudes conducive to defensive or threatening communication environments.

Understand the discrepancies between thought and speech rates and their implications for communication.

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Definitions:

Workplace Aggression

Hostile actions or behaviors in the workplace, including verbal and physical abuse, aimed at co-workers or the organization.

Psychological Acts

Behaviors or activities that emanate from mental functions or processes.

General Anxiety Disorder

General Anxiety Disorder is a mental health condition characterized by persistent and excessive worry about various aspects of life.

Organizational Effects

The impact or outcomes that result from the policies, practices, and culture of an organization, affecting its members and operations.