An Insurance Company Has Two Million Customers and Is Researching

question 230

Multiple Choice

An insurance company has two million customers and is researching the top transactions on its customer portal. It identifies that the top transaction is currently password reset. Due to users not remembering their secret questions, a large number of calls are consequently routed to the contact center for manual password resets. The business wants to develop a mobile application to improve customer engagement in the future, continue with a single factor of authentication, minimize management overhead of the solution, remove passwords, and eliminate to the contact center. Which of the following techniques would BEST meet the requirements? (Choose two.)

• A) Magic link sent to an email address
• B) Customer ID sent via push notification
• C) SMS with OTP sent to a mobile number
• D) Third-party social login
• E) Certificate sent to be installed on a device
• F) Hardware tokens sent to customers

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Definitions:

Budgetary Constraints

Financial limitations that affect the amount of money available for spending.

External Executive Action

Actions taken by external authorities or bodies that influence or dictate the operations and strategies of organizations or entities.

Team Focused Coaching

A leadership method that emphasizes developing and empowering teams through targeted coaching strategies to enhance performance and collaboration.

Principled Leadership

A leadership style that is based on adhering to a set of ethical standards and values while guiding and influencing others.