A User Reports Intermittent Performance Issues on a Segment of the Network

question 139

Multiple Choice

A user reports intermittent performance issues on a segment of the network. According to the troubleshooting methodology, which of the following steps should the technician do NEXT after collecting initial information from the customer?

• A) Document findings, actions, and outcomes.
• B) Establish a theory of probable cause.
• C) Establish a plan of action to resolve the problem.
• D) Duplicate the problem, if possible.

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Definitions:

Influence

The capacity to have an effect on the character, development, or behavior of someone or something.

Sexually Abused

Refers to an individual who has been subjected to unwanted sexual activities or behaviors typically involving coercion or manipulation.

Issues

Topics or problems that are currently being discussed or need to be addressed.

Trauma

A deeply distressing or disturbing experience that can have long-lasting psychological impact.