In a Contact Center,ideas Such as Targeted Number of Calls

question 33

Multiple Choice

In a contact center,ideas such as targeted number of calls per hour,call length,customer satisfaction,and amount of sales made are all examples of:

• A)forecasts
• B)metrics
• C)channels
• D)portals
• E)distributors

---

Definitions:

Feature-Length Film

A movie that is long enough to be considered the main or sole film to fill a program, typically over 60 minutes in length.

First Amendment

Part of the United States Constitution that protects freedom of speech, religion, press, assembly, and the right to petition the government.

Bill of Rights

The first ten amendments to the United States Constitution, guaranteeing fundamental civil rights and liberties such as freedom of speech, religion, and press.

Mutual Decision

A choice or resolution made jointly by two or more parties where all involved agree on the outcome or course of action.