Typhanie, a Customer Service Representative with WestComm Wireless Services, Was

question 26

Multiple Choice

Typhanie, a customer service representative with WestComm Wireless Services, was asked by one of her customers if WestComm would be interested in joining the chamber of commerce to meet potential customers and increase its contacts in the local business community. Typhanie believes this is a very good idea and approached her manager, Deondre, about becoming a chamber member. Deondre said to Typhanie, "Because the cost of membership is over $500 and you will have to leave the office to attend meetings, I will have to get approval from management above me." WestComm is an example of an organization with

• A) decentralized authority.
• B) unity of command.
• C) work specialization.
• D) centralized authority.
• E) line managers.

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Definitions:

Time Frames

Time frames are specified periods during which certain actions are to be undertaken or events are expected to occur.