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You Receive a Memo That Reads as Follows: "In Recent

question 45

Multiple Choice

You receive a memo that reads as follows: "In recent months, our customer evaluations have dropped, and our sales have decreased by 10 percent. To restore our business, we will do the following: (1) We will contact all of our customers and offer a 10 percent discount on their next purchase. (2) For the customers who spend more than $1,000 per year, we will invite them to join our Insiders' Club, which gives them discounted tickets to concerts and sporting events. (3) Effective immediately, we will begin staffing our call center 24 hours a day, 7 days a week.
(4) Customer-service personnel will be given more discretion in helping customers resolve problems, with minimal interference from supervisors." This memo is a(n)

Definitions:

Posttraumatic Stress Disorder

A psychiatric disorder that can occur in people who have experienced or witnessed a traumatic event, characterized by flashbacks, nightmares, and severe anxiety.

Behavioral Changes

Modifications or adjustments in human behavior, which can result from psychological interventions, environmental factors, or personal decisions.

Depressed Person

A person suffering from depression, a mental health disorder characterized by persistently depressed mood or loss of interest in activities, causing significant impairment in daily life.

Fundamental Fear

A basic, instinctual fear that is deeply embedded in humans, often related to survival such as fear of darkness or predators.