The Terms "Data","information",and "Knowledge" Have Specific Meanings

question 49

Multiple Choice

The terms "data","information",and "knowledge" have specific meanings.With regard to a customer satisfaction application used in the automobile industry,which of the following is an example of data?

• A)The ability to create a program that provides rewards for dealerships with high levels of customer satisfaction and corrective action plans for dealerships that have low levels of satisfaction.
• B)The Web-based application that collects and stores records of customer satisfaction surveys and allows dealerships to view their data.
• C)Reports that summarize ratings for a specific dealership including a calculation of the average rating across all survey questions and a calculation of summary statistics for groups of questions that correspond to important dimensions such as dealership staff,satisfaction with product,quality of service and so on.
• D)Records containing numerical ratings from customer surveys completed online after each visit to a dealership.

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Definitions:

Cultural Artifacts

Objects created by human beings that reflect the customs, beliefs, and practices of a particular culture or society.

Personality Formation

The process by which an individual's distinct personality patterns emerge and solidify over time.

Unique Pattern

A distinct arrangement or sequence that sets something apart from others, commonly referring to behaviors, thoughts, or physical designs.

Wide Variety

A broad assortment or range of different items, types, or categories.