One of the Most Important Aspects of the Results and Discussion

question 20

Multiple Choice

One of the most important aspects of the results and discussion section is:

• A) an elaborate interpretation of the findings
• B) a repeat of the literature review
• C) a statement of how a research question was answered
• D) a justification for why either quantitative or qualitative methods were used

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Definitions:

Service Quality

The measurement of how well a service meets or exceeds the expectations of customers, often considered essential for customer satisfaction and loyalty.

Customer Expectations

The set of assumptions or beliefs about what services or products a company will provide and how they will be delivered, which influence customer satisfaction.

Organizational Metrics

Quantitative measures used to assess and track the performance and effectiveness of an organization.

Satisfied Customers

Individuals who have purchased a product or service and have their expectations met or exceeded by the experience.