As Secretary in the Department, Carol Can Make Things Easy

question 36

Multiple Choice

As secretary in the department, Carol can make things easy or hard on people by how quickly or slowly she processes their paperwork. Other members almost always agree with her suggestions that the department should do something even if they think it is a poor idea. This indicates that Carol has what type of power in her department?

• A) expert
• B) legitimate
• C) reward
• D) referent

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Definitions:

Conversion Costs

The costs incurred to convert raw materials into finished products, typically including labor and manufacturing overhead.

Finished Goods

Refers to products that have completed the manufacturing process but have not yet been sold to customers.

Cost of Goods Sold

The direct costs attributable to the production of the goods sold in a company, including materials and labor.

Customer Profitability

An analysis to determine the financial contribution brought by a customer through their purchases minus the costs of servicing them.