________ Is an Organization-Wide Approach to Continuously Improving the Quality

question 135

Multiple Choice

________ is an organization-wide approach to continuously improving the quality of all the organization's processes, products, and services.

• A) Profit-centred management
• B) Strategic management
• C) Customer-retention management
• D) Total quality management
• E) Total customer control management

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Definitions:

Uncollectible Accounts

Accounts receivable that a company has determined it will not be able to collect due to customer default.

Direct Write-off

A method of accounting for bad debts where uncollectible accounts receivable are directly written off against income at the time they are deemed uncollectible.

Bad Debts Recovered

When an account receivable has been written off and is recovered, this account, which is in the Other Revenue category, is credited in the direct write-off method if the recovery is in a year following the write-off.

Allowance for Doubtful Accounts

A contra asset account that estimates the portion of receivables that may not be collectible, affecting a company’s net income and assets.