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Cellular Carriers Are Plagued by "Spinners," Customers Who Switch Carriers

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Essay

Cellular carriers are plagued by "spinners," customers who switch carriers at least three times a year looking for the best deal. List some of the reasons by defecting customers.


Definitions:

Cost of Capital

The return rate that a company must earn on its investment projects to maintain its market value and satisfy its creditors and investors.

Market Value

The current value at which the market facilitates the sale or purchase of a service or asset.

WACC

Weighted Average Cost of Capital; a calculation used to assess the cost of a company's financing by averaging the costs of its equity and debt, weighted by their respective proportions in the company's capital structure.

Level of Risk

Describes the amount of uncertainty or potential financial loss inherent in an investment decision.

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