One-Third of All Service Problems Are Caused by the Customers

question 70

True/False

One-third of all service problems are caused by the customers, but with the increasing shift to self-service technologies, this percentage will be lowered.

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Definitions:

Alternatives And Solutions

Different possible courses of action or strategies that can be taken to address and solve a problem or challenge.

Future Orientation

A perspective or mindset that focuses on thinking about and planning for the future, emphasizing the importance of goals and forward-looking behaviors.

GLOBE Model

A research paradigm that examines the relationship between societal culture, organizational culture, and organizational leadership worldwide.

Gender Egalitarianism

The belief in the equality of all genders, advocating for equal rights, responsibilities, and opportunities for people regardless of their gender.