Clients Judge the Service Not Only by Its ________ but Also

question 27

Multiple Choice

Clients judge the service not only by its ________ but also by its functional quality.

• A) length of time
• B) attributes
• C) price
• D) completeness
• E) technical quality

---

Definitions:

Timeliness

The quality of being done or occurring at a favorable or useful time; appropriateness to the time or occasion.

Performance Contingency

The concept that employee performance outcomes are contingent upon certain conditions or factors.

Equity

The concept of fairness or justice in the way people are treated within various contexts, or in finance, the ownership interest in a company as represented by stocks or shares.

Effort

The amount of physical or mental energy expended towards achieving a goal or task.