Reliability, One of Five Determinants of Service Quality, Is the Willingness

question 143

True/False

Reliability, one of five determinants of service quality, is the willingness to help customers and provide prompt service.

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Definitions:

Secure

Refers to measures or conditions that ensure protection from harm, attack, or unauthorized access.

Broadcast Method

The technique or medium used to distribute content to a wide audience through television, radio, or the internet.

Internally

Pertains to actions or processes occurring within an organization, group, or system, as opposed to externally or outside it.

Online Meeting

A virtual gathering, often conducted over the internet, allowing participants to communicate in real-time without being physically present in the same location.