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The SERVQUAL Scale Includes the Five Determinants of Service Quality

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The SERVQUAL scale includes the five determinants of service quality. Companies schooled in and practitioners of this craft are among the highest rated consumer friendly firms doing business today. What are the five determinants that firms like Air Canada, Canadian Tire, and Ritz-Carlton honor so highly?


Definitions:

Labor Force Participation

The percentage of the working-age population that is engaged in the workforce, either by working or actively seeking employment.

Eating Disorders

Mental health disorders characterized by unhealthy eating habits, which can include excessive or insufficient food intake, often driven by concerns about body weight or shape.

Excessive Dieting

An unhealthy pattern of eating behavior that significantly restricts calorie intake to the detriment of physical and psychological health.

Fearful Of Fat

Refers to the societal fear and stigmatization of obesity or being overweight, often leading to discrimination and negative body image.

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