Many Believe That Customer Focus Does Not Help to Create

question 48

Multiple Choice

Many believe that customer focus does not help to create better or new products. This belief rests on which of the following ideas?

• A) Such new product developments decrease the chances of success.
• B) Customers do not consider the cost of design when suggesting.
• C) It increases the cost of testing a product or service.
• D) Customers are at times unaware of what they really want
• E) Having too much customer focus leads to a negative brand image.

---

Definitions:

Sympathy

Feelings of pity or sorrow for someone else's misfortune.

Temperament

Refers to the innate aspects of an individual's personality, such as their tendency towards certain moods or behaviors.

Irritability

A state of being easily annoyed or angered, often a symptom of stress, fatigue, or underlying health issues.

Irregular Rhythms

Abnormal patterns in the sequence of heartbeats, often relating to health issues.