While Salespeople's Knowledge of Their Company and Their Products Is

question 28

True/False

While salespeople's knowledge of their company and their products is important to building trust, knowledge of their industry is not.

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Definitions:

Expectancy Theory

This motivational theory asserts that the strength of an individual's motivation to perform a task is determined by the desirability of the reward promised for successful completion and the perceived likelihood of achieving it.

Reward

The benefits, whether tangible or intangible, given in recognition of one's effort, service, or achievement.

Feedback

An exchange of information about performance, behaviors, or outcomes, provided with the intention to guide future improvements or maintain good practices.

Job Performance

The level at which an employee carries out assigned tasks, responsibilities, and goals.