A Salesperson Wishing to Shift or Redirect the Topic of Discussion

question 111

Multiple Choice

A salesperson wishing to shift or redirect the topic of discussion should use which of the following types of questions?

• A) Evaluative
• B) Reactive
• C) Probing
• D) Tactical
• E) None of the above

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Definitions:

Recognized

The formal acknowledgement in accounting when an item is recorded and reflected in the financial statements.

Goodwill

Represents the excess value paid for a company over its fair market value, often related to intangible assets like brand reputation or customer relationships.

Truck License

A legal authorization or certification required for a vehicle, particularly trucks, to be operated on public roads.

Freight Charges

The cost associated with transporting goods from one place to another, paid by the shipper or receiver.