A Salesperson Asking a Buyer "How Is Your Productivity Affected

question 70

Multiple Choice

A salesperson asking a buyer "How is your productivity affected when your copier is not functioning properly?" is asking a ____ type of SPIN question.

• A) Implication
• B) Problem
• C) Situation
• D) Need-Payoff
• E) None of the above

---

Definitions:

Reflective

Pertaining to a surface or material that sends back light, heat, or sound without absorbing it, often used in screen technology or safety equipment.

Touch Screen

A display screen that detects and responds to touch gestures, allowing users to interact directly with what is displayed.

Resistive

In the context of technology, resistive often refers to a type of touch screen that registers input from pressure on its surface.

Network Interface Card (NIC)

An expansion card that enables a computer to connect other computers or to a cable modem to facilitate a high-speed Internet connection.