If a Customer Is Wrong About Something When Expressing Resistance

question 101

True/False

If a customer is wrong about something when expressing resistance, the salesperson should consider using the Indirect Denial method before considering the Direct Denial method.

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Definitions:

Duty

An obligation or responsibility legally or morally bound upon an individual, organization, or entity.

Discretion

The freedom to decide what should be done in a particular situation, often involving judgment and choice.

Notify

To formally or officially inform someone about a fact, situation, or requirement.

Subject of Agency

The entity or matter that is represented or acted upon by an agent, within the context of a legal or business relationship.