Which of the Following Methods of Post Sale Follow-Up Is

question 78

Multiple Choice

Which of the following methods of post sale follow-up is probably most effective?

• A) A personal visit
• B) Phone call
• C) E-mail
• D) Handwritten note
• E) Both b and d are correct

---

Definitions:

Customer Service Department

A functional unit within a business that handles customer inquiries, complaints, and facilitates after-sales support.

Capacity Analysis

The evaluation of a business's ability to meet current and future production demands with its existing resources.

Time-Driven Activity-Based Costing

A costing method that assigns costs to products based on the estimated time activities take and the cost of performing those activities.

Customer Service Department

A division within a company that handles inquiries, supports customers post-purchase, and resolves any issues or complaints.