Which of the Following Is Not One of the Ways

question 19

Multiple Choice

Which of the following is not one of the ways salespeople can convert new customers into highly committed lifetime customers.

• A) Building goodwill by continually adding value to the product or service through appropriate follow-up.
• B) Handling complaints in a timely and thoughtful manner.
• C) Processing requests for rush deliveries willingly and assuring the customer that the salesperson will do everything possible to make that request happen.
• D) Make sure to discount the price of the product as much as possible without realizing and net loss.
• E) All of the above are correct.

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Definitions:

Quota Rent

The earnings that accrue to the holder of the right to import or export a product due to trade quotas.

Missed Opportunity

A situation in which a potential gain is not realized because a different decision or action was taken.

Government Quota

A limit set by the government on the quantity of a good that can be produced or imported, often used to protect domestic industries.

Quantity Control

Regulatory measures or policies used to limit the amount of a good or service that is produced or sold in a market.