Suppose You Are Salesperson for FedEx

question 94

Multiple Choice

Suppose you are salesperson for FedEx. Which of the following actions would you take to ensure you are made aware of any concerns your customers may have?

• A) Meet with your customers periodically, even after a sale.
• B) Encourage your customers to be candid with you.
• C) Meet with your customer service department twice a year to check for customer complaints.
• D) Make sure you address and resolve all concerns so that customers will feel more confident about airing subsequent concerns.
• E) A, B, and D are correct

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Definitions:

Null Hypothesis

A hypothesis that asserts there is no significant difference or effect and serves as the default assumption to be tested against an alternative hypothesis.

Chi-square Statistic

A statistical test used to determine if there's a significant difference between observed frequencies and expected frequencies in categorical data.

Degrees of Freedom

The number of independent pieces of information used in the calculation of a statistic, often associated with the complexity of the data.

Degrees of Freedom

The number of independent pieces of information available to estimate another datum or parameter in a statistical analysis.