What Should the Salesperson Do Next If the Complaining Customer

question 96

Multiple Choice

What should the salesperson do next if the complaining customer proposes a nonviable way (some action) to resolve the complaint?

• A) Allow the customer to vent
• B) Follow through with what the customer suggests anyway
• C) Thank the customer for the suggestion and then offer the customer an alternative resolution
• D) Gain the customer's agreement that the action will resolve the complaint
• E) All the above

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Definitions:

Homeostasis

The regulation of the internal environment within the body to maintain stable, constant conditions for living functions.

Metabolic Functions

The biochemical processes that occur within living organisms to maintain life, including digestion, energy production, and waste elimination.

Symport

A type of membrane transport mechanism where two substances are simultaneously transported across a cell membrane in the same direction.

Active Transport

Molecules traversing a cell's membrane from regions of low concentration to regions of high concentration, a process that requires energy expenditure.