Which of the Following Is Not One of the Expectations

question 108

Multiple Choice

Which of the following is not one of the expectations customers have when dealing with customer service personnel?

• A) Assurance
• B) Empathy
• C) Capitulation
• D) Resolution of complaints
• E) All the above

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Definitions:

Custodian

An entity or individual responsible for safeguarding and managing assets or securities, ensuring their safekeeping and proper administration.

Disbursements

Money paid out by a business or organization; expenses or amounts spent.

Petty Cash Fund

A small amount of cash kept on hand for making immediate payments for small, incidental expenses.

Small Expenditures

Minor or trivial expenses often incurred in the day-to-day operation of a business.