You Are Asked to Review Patient Satisfaction Research and Make

question 5

Multiple Choice

You are asked to review patient satisfaction research and make a presentation to your colleagues. Which of the following best describes the conclusions of research about patient satisfaction?

• A) Patients judge care providers on the following factors (in order of importance): technical skills, good bedside manner, high-tech facilities, clean waiting rooms and exam rooms.
• B) Patients more often judge care providers on how they communicate than on their technical skills.
• C) Patients look for the Four C's: cooperation, consent, coercion, and competence.
• D) The keys to patients' satisfaction with their care providers are affordable prices, convenience, and visible results.

Calculate effective annual rates of return on investments such as Treasury bills.

Identify and compute various measures of investment performance, including Holding Period Return (HPR).

Understand the differences between arithmetic average return, geometric average return, and their implications for investment forecasting.

Grasp the concept of a complete portfolio and its components.

---

Definitions:

Retain Customer

Strategies and activities aimed at keeping a company's existing customers engaged and satisfied with its products or services, thereby increasing loyalty and reducing churn.

Business Plan

A description of the direction for a new business and the financing needed to operate it.

Comprehensive

Inclusive, covering a wide scope or containing a great deal of information.

Easy to Read

Text or material that is straightforward and simple to understand, typically due to clear presentation and accessible language.