A Neutral Third-Party Person or Team from Outside the Organization

question 9

Multiple Choice

A neutral third-party person or team from outside the organization examines the facts of the complaint and presents them in a report. This is called a(n) :

• A) arbitration.
• B) fact-finding.
• C) third-party investigation.
• D) peer review.
• E) independent brainstorm.

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Definitions:

Sensory Memory

The shortest-term element of memory, which acts as a buffer for stimuli received through the senses, lasting up to several seconds.

Tone

In literature, the attitude of a writer toward the subject or audience; in music, a specific pitch or quality of sound.

Information-Processing Model

A cognitive approach comparing the human mind to a computer, focusing on how information is taken in, processed, stored, and retrieved.

Sensory Memory

The shortest-term element of memory that allows individuals to retain impressions of sensory information after the original stimulus has ceased.