Which of the Following Is Likely to Occur at Some

question 1

Multiple Choice

Which of the following is likely to occur at some point in time for many organizations specializing in hospitality, tourism, or events?

• A) service delivery failure
• B) service-oriented strategy failure
• C) service culture failure
• D) service quality failure

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Definitions:

Selling Expense Budget

An estimated projection of all costs associated with the selling activities of a business for a specific period.

Variable Expense

Expenses that change in proportion to the activity of a business, such as costs for raw materials or production supplies.

Sales Budget

A sales budget estimates the expected sales revenue for a certain period, projecting quantities sold and revenues earned.

Depreciation

The accounting process of allocating the cost of a tangible asset over its useful life.