Which of the Following Is the Most Important Feature of the Customer

question 9

Multiple Choice

Which of the following is the most important feature of the customer service at Scandic hotels?

• A) a high level of attention to detail
• B) service receovery
• C) the food
• D) both a and c

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Definitions:

Standard Quantity

The expected or established quantity of materials or labor expected to be used during a manufacturing process or production cycle.

Standard Price

Standard price is the pre-determined cost that a company expects to pay for goods, materials, or services, used in budgeting and cost control.

Actual Output

Actual output is the real quantity of goods or services produced by a company or economy, as opposed to planned or theoretical outputs.

Standard Costing

A cost accounting method that assigns fixed overhead costs to goods produced based on standard cost rates, helping to analyze variances between expected and actual costs.