The Action a Service Provider Takes in Response to a Breakdown

question 6

Multiple Choice

The action a service provider takes in response to a breakdown in service delivery is called ________________?

• A) Service failure
• B) Service recovery
• C) Service planning
• D) Customer service

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Definitions:

Alienates

To make someone feel isolated or estranged, often resulting from actions or decisions that push others away.

Advertising Objectives

The goals a company aims to achieve through its advertising campaigns, such as increasing brand awareness or boosting sales.

Selecting Media

The process of choosing the most suitable mediums of communication or advertising to reach a target audience effectively.

Evaluating

The process of assessing or examining something to determine its value or worth.