A Manager Who Compares an Organization's Processes to Those of an Industry

question 61

Multiple Choice

A manager who compares an organization's processes to those of an industry leader is using which of the following quality management tools or techniques?

• A) Control chart.
• B) Pareto chart.
• C) Benchmarking.
• D) Quality function deployment.

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Definitions:

Du Pont Equations

A series of relationships between financial ratios that illustrates the inner workings of businesses and how performance in one area influences performance in others.

Proceeds

The total amount of money received from a sale or transaction.

Depreciation Expense

The allocation of the cost of a tangible asset over its useful life.

Financing Activity

Activities that result in changes in the size and composition of the equity capital or borrowings of the entity.