Whenever Customers Praise a Department Store Clerk for Excellent Service

question 5

Multiple Choice

Whenever customers praise a department store clerk for excellent service, the store manager puts the clerk's name on a board in the employee lounge as a form of recognition. The store manager is using

• A) Punishment.
• B) Positive reinforcement.
• C) Negative reinforcement.
• D) Extinction.

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Definitions:

Communists

Refers to individuals who support or are members of a political ideology advocating for a classless society, primarily based on the theories of Karl Marx and Friedrich Engels.

New Coalition

A political or strategic agreement for cooperation among different political parties, factions, or interest groups.

Congress

The legislative branch of the United States federal government, consisting of two houses: the Senate and the House of Representatives.

Southern Politicians

Political leaders from the Southern United States, often associated historically with the promotion of states' rights and the defense of slavery.