Tom, One of Pino's Employees, Is Failing to Perform to Standard

question 23

Multiple Choice

Tom, one of Pino's employees, is failing to perform to standard. Pino wants to use progressive discipline to change Tom's behavior. What should Pino do the next time he observes Tom's failure to perform?

• A) Put a written record of the incident in Tom's personnel file.
• B) Tell Tom's superior.
• C) Ask the human resources department for help.
• D) Give Tom a verbal warning.
• E) Write a negative performance appraisal of Tom.

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Definitions:

Product Category

A group of products that are closely related either because they function in a similar manner, are sold to the same customer groups, are marketed through the same types of outlets, or fall within given price ranges.

Introduction Stage

The first phase in a product's life cycle, characterized by product launch, marketing efforts, and low sales volume.

Decline Stage

The period in a product's life cycle marked by a decrease in sales and profits.

Customer Education

Activities and resources provided by businesses to help customers better understand and use their products or services.