The Basic Idea Behind Customer Relationship Management (CRM) Is That

question 178

True/False

The basic idea behind customer relationship management (CRM) is that companies can use databases to customize products and communications to customers that would result in higher sales and profits.

---

Definitions:

Aqueous Layer

The aqueous layer is the water-based layer that forms during the separation of mixtures in liquid-liquid extraction, often distinguishable from organic layers due to its density and solubility properties.

Organic Layer

A portion of soil rich in organic matter, found at the surface, contributing to soil fertility and plant growth.

Organic Solvent

A carbon-based solvent that is capable of dissolving or dispersing one or more other substances.

Strong Acid

An acid that completely dissociates in solution, releasing a high concentration of hydrogen ions.