Jacob, a Customer Service Representative for AB Retailers, Has Seven

question 72

Multiple Choice

Jacob, a customer service representative for AB Retailers, has seven levels of management between himself and the company's CEO. In contrast, his friend Rhonda, a customer service representative for YZ Retailers, has only four levels of management between her and the company CEO. Compared to YZ, Jacob's company has what type of organizational structure?

• A) Narrow
• B) Wide
• C) Flat
• D) Tall
• E) Identical

---

Definitions:

Blue Collar

A term used to describe workers in manual labor industries or occupations, often involving physical work and typically requiring protective clothing.

Manual Wage Workers

Refers to laborers who perform physical tasks and are compensated based on hourly rates or fixed salaries, often in sectors like manufacturing, construction, and maintenance.

Shop-Floor

The area in a manufacturing facility where goods are produced or assembled.

European Industrialization

The transformation from agrarian and handicraft economies to industrial and machine-manufacturing dominated societies in Europe, beginning in the late 18th century.