The Following Four Employees All Feel Committed to the Organization

question 63

Multiple Choice

The following four employees all feel committed to the organization they work for. Jennifer feels it will be difficult to find a similar pension plan she has at another job. Mark has a high level of seniority at his current job. James feels his organization makes great contributions to the community. Susan wants to ensure her family receives medical insurance. Based on this information, who is the MOST likely to display organizational citizenship behavior?

• A) Mark
• B) Jennifer
• C) James
• D) Susan

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Definitions:

Genuine Impasse

A situation in negotiations where parties are unable to reach an agreement, often due to irreconcilable differences.

Perceived Differences

The recognition or belief in the existence of distinctions between entities or ideas.

Comparison Groups

Groups used as a benchmark or standard of comparison to evaluate the outcomes or processes of a particular group, often in research or assessments.

Active Listening

A communication technique that involves giving full attention to the speaker, understanding their message, and responding thoughtfully.