Emotional Labor Is Governed by ________

question 60

Multiple Choice

Emotional labor is governed by ________.

• A) display rules
• B) work attitudes
• C) work values
• D) organizational citizenship

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Definitions:

Validity

The extent to which a test or measure accurately assesses, predicts, or measures what it claims to.

Behavioral Styles

Patterns of action or conduct exhibited by individuals, typically in response to their environment, that characterize how they interact, communicate, and work.

William Marston

A psychologist known for his work in developing the DISC model for understanding human behavior and for creating the character Wonder Woman.

Performance Discrepancy

The gap between expected and actual performance levels in the workplace.