To Ensure New Employees Learn How to Implement the Customer

question 67

Multiple Choice

To ensure new employees learn how to implement the customer service standards of a hotel, the hotel would MOST LIKELY rely on ________.

• A) creative incentives
• B) vicarious learning
• C) high salaries
• D) teamwork

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Definitions:

Functional Fixedness

A mental bias that restricts an individual to utilizing an item solely in its conventional manner, impeding creativity and the ability to solve problems.

Water-Jug Problems

A type of problem that tests one's ability to logically figure out how to measure exact amounts of water using jugs of different sizes.

Unnecessary Constraints

Limitations or restrictions that are not required and may hinder problem-solving or creativity.

Insight

A sudden and often novel realization of the solution to a problem; it contrasts with strategy-based solutions.