________ Is the Result of Radical Organizational Restructuring and Reengineering

question 142

Multiple Choice

________ is the result of radical organizational restructuring and reengineering.

• A) Gradual change
• B) Top-down change
• C) Bottom-up change
• D) Evolutionary change

---

Definitions:

Hawthorne Effect

A psychological phenomenon in which individuals improve or modify their behavior in response to their awareness of being observed.

Lean Operation

A methodology focused on minimizing waste within manufacturing systems while simultaneously maximizing productivity.

Malcolm Baldrige

A set of standards for quality improvement established by the U.S. Department of Commerce, named after Malcolm Baldrige, the 26th Secretary of Commerce.

National Quality Award

is an award given to organizations that exhibit outstanding quality management and operational excellence.