Computer-Assisted Personal Interviewing and Computer-Assisted Self-Interviewing Are Computerized Techniques for Conducting

question 51

Multiple Choice

Computer-assisted personal interviewing and computer-assisted self-interviewing are computerized techniques for conducting:

• A) CLT interviews
• B) mall intercept interviews
• C) e-mail interviews
• D) in-home interviews
• E) focus groups

---

Definitions:

Service Levels

Agreed upon measurements of the quality and performance of services provided, often detailed in the service level agreements between providers and consumers.

Recruiting

The process of identifying, attracting, interviewing, and hiring employees to fill job vacancies in an organization.

Quality Improvement

The ongoing effort to improve products, services, or processes in terms of efficiency, effectiveness, and flexibility.

Outsourcing Contract

A formal agreement between a company and a third-party provider to perform services or produce goods that are typically performed in-house.